As we primarily sell food and daily essentials, for hygiene and safety reasons, food items are generally non-refundable and non-exchangeable once sold.

Stockport Store offers flexible and reliable delivery and collection options, allowing you to choose the most suitable method for completing your purchase. We are committed to ensuring all products are fresh, safely packed, and delivered as quickly as possible.

  • All fresh food items are carefully packed before dispatch.

  • Actual delivery times may vary due to traffic or weather conditions.

  • Chilled and frozen items will be prioritised for delivery whenever possible.

Select your desired products on our website. At checkout, choose either Home Delivery or Click & Collect.

After placing your order successfully, you will receive an order confirmation email. We will then prepare your items and arrange delivery or collection accordingly.

Delivery orders will be dispatched according to the selected time slot. For Click & Collect orders, items can be collected from the store at the designated time once they are ready.

Please check the quantity and condition of your items upon delivery or collection. If there are any issues, contact us immediately.

Returns & Exchanges Policy

由於本店主要銷售食品及日用品，基於衛生及安全考慮，已售出之食品一般不設退換。

Please contact us within 24 hours if any of the following situations occur:

  • Incorrect items received

  • Items damaged upon delivery

  • Obvious quality issues

We will assess each case individually and arrange a replacement or refund where appropriate.

The following situations are not eligible for returns or exchanges:

  • Opened or used food items

  • Returns requested due to personal preference or incorrect selection

  • Issues not caused by delivery or product quality

Contact Us

If you have any questions regarding delivery or your order, please contact us via the Contact Us page or WhatsApp. Our team will be happy to assist you.

Frequently Asked Questions

My order hasn’t arrived yet. Where can I check the status?

Orders are usually delivered within the time slot stated in the order confirmation email. Delays may occur due to weather conditions, traffic, or peak order periods.
If you have not received your order after the expected time, please contact us via Contact Us or WhatsApp, and we will follow up as soon as possible.

Do you offer delivery on public holidays?

Delivery arrangements on public holidays may vary, and some holidays may not include delivery services. We will announce any changes in advance on our website or social media platforms. Please check the latest updates before placing your order.

Do you deliver to my postcode?

We currently offer delivery to selected areas only. Enter your postcode at checkout, and the system will automatically indicate whether delivery is available in your area. If you have any questions, feel free to contact us.

Are same-day or next-day deliveries available for all orders?

Delivery times depend on order contents, location, and operational arrangements. Fresh and chilled items are usually prioritised, but same-day or next-day delivery is not guaranteed for all orders.

What should I do if I receive incorrect or damaged items?

If you receive incorrect, missing, or damaged items, please contact us within 24 hours and provide relevant photos. We will arrange follow-up assistance as soon as possible.